Return & Exchange

Shipping and Refund Policy

At Buck & Barrel, we want to make your shopping experience easy and smooth.

Please read our shipping and refund policy carefully.

Shipping Policy

  • Shipping Charges: Shipping charges are free for all prepaid orders. For COD Orders, Rs. 80 will be charged to make sure the transaction is smooth and safe for both ends.
  • Delivery Time: Orders are shipped within 24–48 hours. You’ll get a confirmation email or call once your order is shipped.

Buck & Barrel is not responsible for delivery delays caused by the courier or postal service, and

guarantees only the handover of the consignment to them.

Return Policy

Once you have figured that the product received is not of appropriate quality, please report it

back to us as soon as possible. We believe in giving our customers the best quality possible.

 

  • Return Window: You must request a return within 48 hours of receiving your product. Contact us at customercare@buckbarrel.com, and we’ll respond within 24–48 hours. Please mention your order number, details, and the reason for return.
  • How to Return: You can send the product back at your own cost or use our pickupservice for Rs. 150. Pickup requests will be processed within 6–7 days.
  • Condition for Returns: The product must be unused, undamaged, and in its originalpackaging to qualify for a return.

If the product returned is in an unacceptable condition, a refund will not be issued. Please make

sure to pack the items with care.

Exchange Policy

  • Exchange Window: Exchanges are accepted within 7 days of delivery.
  • Exchange Process: To request an exchange, email customercare@buckbarrel.com.
  • Exchange Charges: You can either return the product at your own cost or use our pickup service for Rs. 150.Cancellation Policy

We believe in helping our customers make the most out of their shopping experience with us.

Therefore, we have made it easy for customers to make any cancellations: Under this policy:

Cancellation Window: You can cancel an order on the same day it was placed. Contact us immediately at customercare@buckbarrel.com to cancel.

Refund Policy

  • Refund Process: If approved, refunds will be processed within 6–8 working days after we receive and inspect the returned product.
  • Contact Us: For any refund questions, email customercare@buckbarrel.com, and our team will respond within 24–48 hours.

Please note that COD charges, along with the Rs. 150 pickup fee, will be deducted from the

final refund amount.

Customer Support

If you have any questions, concerns, or need assistance, contact our customer care team at customercare@buckbarrel.com. We will get back to you within 24–48 hours.

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